1. Customer Satisfaction

Customer satisfaction is always our top priority. We continuously improve the quality of our products and services by accurately understanding and meeting customer requirements.

• We regularly collect and analyze customer feedback to align our products and services with their expectations.
• We strengthen customer loyalty by conducting regular surveys and performance evaluations.
• We offer flexible production solutions in response to customer-specific demands.

2. Continuous Improvement and Efficiency

Guided by lean manufacturing principles, we aim to eliminate waste in all processes and increase efficiency. We embrace a culture of continuous improvement by regularly reviewing and enhancing our operations.

• We review our quality objectives annually to ensure alignment with productivity and process improvement goals.
• We support our production processes with digitalization and automation to achieve faster, error-free, and cost-efficient manufacturing.
• We encourage innovative thinking among our employees to foster continuous improvement in all business processes.

3. Quality Management System and Practices

We continuously develop our quality management system in line with international standards such as IATF 16949 and industry-specific quality requirements. We place quality at the core of all processes and conduct regular internal audits and reviews to ensure maximum efficiency.

• We implement quality control at every stage of production to eliminate the risk of defects.
• We apply lean manufacturing and IATF 16949 principles using all necessary tools to enhance quality.
• We adopt a risk-based thinking approach to identify potential risks in production processes and develop proactive solutions.

4. Training and Employee Engagement

Our employees play a vital role in the successful implementation of our quality policy. We regularly organize training programs to enhance employee competence, boost motivation, and instill a strong quality culture.

• We organize at least one quality management training session per year with mandatory participation.
• We encourage employees to share ideas and suggestions to improve quality.
• We strengthen our qualified workforce by implementing reward and recognition systems to enhance employee motivation.

5. Supplier Management

We work in strong collaboration with our suppliers to maintain high product quality at every stage. We prioritize working with suppliers who are quality-conscious, environmentally responsible, and committed to continuous development.

• We conduct regular quality assessments to monitor supplier performance.
• We provide feedback to enhance our suppliers’ quality awareness.
• We consider environmental impacts, sustainability goals, and innovative approaches when selecting suppliers.

6. Environment and Sustainability

We prioritize environmental sustainability in our production processes and strive for eco-conscious manufacturing by efficiently using natural resources.

• We invest in technologies that increase energy efficiency in our operations.
• We place great importance on waste management and recycling practices.
• We adopt environmentally friendly production methods and materials to fulfill our environmental responsibilities.

7. Occupational Health and Safety

We prioritize the safety of our employees and fully comply with Occupational Health and Safety regulations. We ensure a safe and healthy work environment in line with legal requirements.

• We conduct periodic health checks and organize safety training for all employees.
• We carry out hazard analyses and risk assessments to prevent potential workplace accidents.

8. Legal Compliance and Customer-Specific Requirements

We fully comply with legal regulations and customer-specific requirements. We tailor our production processes according to each customer’s expectations to ensure high quality and satisfaction.

• We meet customer-specific requests and contractual requirements, ensuring on-time delivery and consistent quality.
• While fulfilling legal obligations, we closely follow sectoral innovations and adapt our production accordingly.

Commitment to Continuous Improvement and the Future

• Continuously improving all our processes and products by adopting new technologies and methods to enhance efficiency and quality.
• Practicing sustainability at every stage by producing in an environmentally and socially responsible manner.
• Investing in the development and safety of our employees, continually building a more skilled workforce.
• Creating a better production environment in collaboration with all stakeholders, as a future-oriented organization.

GENERAL MANAGER

Erkan Deniz